Questions?

What kind of pets do you allow? Do you permit exotic pets?
Cats and Dogs are allowed. Breed Restrictions Include: Rottweiler, Chow Chow, German Shepherd, Pit Bull or American Staffordshire Terrier breeds, Doberman Pinschers, Alaskan Malamute, Dalmatians, Persa Canario, Chinese Shar-Pei, Siberian Husky, Akita or mixes with any of these breeds is prohibited. All pets are subject to a pet interview and Manager's authorization prior to approval of the rental application. Exotic pets are not permitted.
How many pets may I have?
2
Are there any deposits, special fees, or monthly charges to have a pet?
$250 non-refundable fee per cat, $500 non-refundable fee per dog.
Is there a security deposit?
No, we do not require a deposit of any kind.
If I get a job transfer, can I break the lease?
Yes, lease break fees and notice requirements apply.
What utilities are included in my rent?
Heat and Air Conditioning.
How long is the term of the lease?
7-15 months.
Do you accept leases for short terms?
Call for availability.
If something needs to be repaired in my apartment, how do I report it?
Call the management office or submit a request through the Resident Link on our web page.
When is my rent payment due?
Rent is due on the 1st of the month.
What day of the month am I liable for a late charge?
Late charges are assessed the 6th of the month.
Will you accept electronic payments from my bank?
Yes.
Is there a place where I can pay my rent after office hours?
Yes, there is a Management mailbox in the mailbox area.
There is a person who might be staying with me for a while, is that permitted by the lease?
Yes you must notify the office and your guest can only stay up to 7 consecutive days without written permission
Do you have reserved parking?
Yes, you must sign a parking agreement.
I have a motorcycle, where can I park it?
In an assigned parking space with a parking agreement on file.
My children live with me in the summer; do I need to notify your office when they arrive?
Yes and they must be listed on the lease as occupants
Can I install my satellite dish at my apartment?
Yes, restrictions apply and you must notify the office.
Do you have cable services?
RCN and AT&T are both available.
Will you accept my delivery packages for me?
Yes. We will notify you electronically when you receive a package. We have 24 hour package acceptance and pick up.
Do you have a list of Preferred Employers?
Yes.
How is your property different from the competition?
1) Dog Friendly, with Large Private Dog Park 2) Washer and Dryer in every floor plan 3) Perfect City Location located where the Gold Coast meets River North 4) Boutique Apartment Living 5) Roof Top Sun Deck and Club Room 6) Soaring City Views 7) Location, Location, Location 8) 98% Walkscore 9) Our dedication to customer service 10) New Designer Renovated Apartments
Can I smoke in my Apartment?
Chestnut Tower is a 100% smoke free community. This includes all exterior amenities as well such as the sun deck and dog park.